Delivery and payment
Payment methods
Our online shop offers the possibility to pay in the following ways:
1)Advance payment via bank transfer --> free (except for your bank fees) For Europe this is called a SEPA transfer. !You can use XOOM worldwide as well!
2)Cash on delivery in Germany*
(Shippingcost +) Cash on delivery €7,90 + transfer fee €2,00 (will be collected in addition to the cash on delivery by the postman)
3)Debit and Credit Cards will be integrated soon again.
4)Cash on pickup for registered customers after agreement --> free
Attention: All international orders can be slowed down by the current situation (COVID-19/Ukraine). Shipping costs are back to normal.
*Cash on delivery in Germany: Please monitor cash on delivery orders by tracking the shipment and pick it up at the local post office/DHL company. Due to the contactless delivery due to the COVID-19 pandemic, no payments are received from the parcel carriers.
Delivery
We ship nationally and internationally
GERMANY DHL
Shipping cost €6,00
Free shipping within Germany for orders over €75,00
Payment by cash on delivery (only in Germany): € 7.90 (will also be charged for free shipping) + DHL shipping (€ 5,85, possibly free house). Keep the cash on delivery fee of € 2, - plus your invoice amount ready for payment by our parcel service DHL
EUROPE
Registered Premium Mail for goods Deutsche Post
Delivery in the EU for €12,90 - free delivery from €150,00
Schweiz - Please choose Worldwide shipping/Bitte wähle Weltweiten Versand!
USA
1. Registered Premium Mail for goods Deutsche Post - Please choose worldwide shipping!
2. DHL (can be selected on request) - €38,90 (43,00USD)
Worldwide shipping with Deutsche Post
Registered Premium Mail for goods Deutsche Post
€12,90 - free delivery from €150,00
Worldwide shipping with DHL
DHL (can be selected on request) - €38,90 (43,00USD)
For larger orders, we ask the payment not directly to make, so we can recalculate the shipping cost!
Customer service:
Insured shipping
Package tracking (tracking no.)
Neutral packaging and neutral sender
DHL Service (within Germany):
Saturday delivery (DHL germany)
Fast delivery
Shipment tracking
Securing the protection of minors in shipping
Environmentally friendly with GoGreen
Protection of minors - Note: In the case of orders with articles which clearly should not be passed into the hands of minors under any circumstances, an age check of the recipient is carried out by the delivery service commissioned by us.
Europe EU Country List:
Azores (PT)
Balearic Islands (ES)
Belgium
Bulgaria
Denmark (except Faroe Islands, Greenland)
Estonia
Finland (except the Aegean Islands)
France (except overseas territories and departments)
Greece (except Mount Athos)
Great Britain (except Channel Islands) incl. Isle of Man
Ireland
Italy (except Livigno and Campione d'Italia)
Corsica (FR)
Croatia
Latvia
Lithuania
Luxembourg
Madeira (PT)
Malta
Monaco
Netherlands (except for outside Europe)
Austria
Poland
Portugal
Romania
Sweden
Slovakia
Slovenia
Spain (except the Canary Islands, Ceuta and Melilla)
Czech Republic
Hungary
Cyprus (other than northern)
World Country List:
Egypt
Algeria
Armenia
Azerbaijan
Israel
Jordan
Canada
Kazakhstan
Lebanon
Libya
Morocco
Palestinian territories
St. Pierre and Miquelon (France)
Syria
Tunisia
United States of America
Switzerland
...more are available for selection in the shop.
Feel free to contact us directly if your destination country is not listed.
Worldwide shipping, absolutely discreet!
Thank you for your understanding.